Limited Warranty


Warranty Period

For orders placed directly on Topiom website, including full payment orders, instalment orders and free trial orders, a three-year component warranty and five-year wooden frame warranty against Topiom rowing machine (hereinafter referred to as “the Product”) is granted automatically without warranty registration.

For orders placed on any authorized platforms by Topiom, a one-year component warranty and two-year wooden frame warranty is provided for the Product by default. This Limited Warranty could be upgradeable to a three-year component warranty and five-year wooden frame warranty if warranty registration is done within ONE (1) YEAR from receipt of order. After the specified ONE (1) YEAR period, you are not eligible for registering and upgrading your warranty.

This Limited Warranty applies to the initial purchasers of the Product and is not transferable to any other party.

This limited warranty covers any defects in material or craftsmanship under normal use during the warranty period. The limited warranty periods commence to run from receipt of order.


Warranty Registration

Register your warranty so that Topiom can serve you better during the warranty period. Warranty services are not extendable. Nor do they initiate a new warranty period. Further demands, especially claims for damage which occurred when you’re not using the product, are excluded.


After-Sales Support Claim

During the warranty period, Topiom, will review, repair or replace the Product or component at Topiom’s discretion. The claimant must first notify Topiom without delay of the defects or damage caused under normal use and maintenance within the warranty period and receive a confirmation from Topiom.

Please contact Topiom at [email protected] to raise a support ticket and we will get back to you as soon as possible.


The Component Warranty Covers:

  1. Performance monitor: the performance monitor fails to work or read or is damaged;
  2. Bungee rope: the bungee rope is broken or damaged during use;
  3. Footpad accessories: the footpads or the footpad adjustment button are/is worn/damaged or unable to be properly adjusted; or the buckle straps are worn;
  4. Seat accessories: the seat cushion is damaged; the guide wheels are worn; or the load wheels are worn;
  5. Transport wheels: the wheels are worn;
  6. Electric pump accessories: the electric pump fails to work.

The Wooden Frame Warranty Covers:

1. Wooden frame: cracks occur on the wooden frame. In this case, a replacement of the cracked wooden parts will be provided.


Exceptions

No warranty shall be granted for incidents arising from unforeseeable circumstances or events of force majeure, or for replacements or repairs resulting from normal wear and tear to the material, deteriorations or accidents resulting from malicious or negligent acts, faulty installation, demolition, transportation, storage, cleaning or maintenance, or operation that is abnormal or does not comply with Topiom’s instructions.

Any components that are provided free of charge are not covered by this warranty.


Obligations of the Claimer

If you intend to make a warranty claim, the Claimer must:

− inform Topiom, without delay and in writing, of the defects that it ascribes to the Product and provide any documents that prove the reality thereof;

− submit your warranty claim request and enable Topiom to review and confirm these defects.


This Limited Warranty Will be Void When:

This limited warranty will be void if the Product is not used properly or if used in commercial places, such as gyms, rehabilitation centers and hotels. Even if most of our units are suitable for a commercial use, this requires a separate agreement. Should you intend to use the Product for commercial use, please contact us at [email protected] before placing an order.


Restriction on the Duration of Implied Warranties:

The term of any implied warranty, including but not limited to any implied warranty of merchantability or fitness for a particular purpose that may arise under your country province or state law is limited to the term of the express Limited Warranty in the Warranty Period section, above. Some states (countries and provinces) do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you.