Notice

  1. While we fully believe in every product that we sell, we understand that you might have second thoughts or your product may not be everything you hoped for. For that reason, we offer a 30-day Return Policy for most of our products.
  2. This return policy applies to all orders except Free Trial orders, you can refer to Free Trial Policy for more details.
  3. To qualify for the Website 30 Day Return option, the product must have been purchased online on Topiom website or over the phone.
  4. If you wish to cancel or return goods please e-mail our Customer Service Department at support@topiom.com and we will issue a Return Materials Authorisation (RMA). Goods must be returned to us within 10 days of receipt of RMA.
  5. Please retain the original packaging at least 30 days when you receive the rowing machine just in case you need to return it.
  6. Return shipping free

Regulations

The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 In accordance with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (hereinafter referred to as The Regulations) if you are a consumer in terms of the Regulations you have a right to cancel your order for any item purchased from this catalogue for a full refund. This does not apply to items made to your specification and perishable goods.

Cancellations:

  1. If you wish to cancel your order then you must notify us by email to support@topiom.com before your order has been received, quoting your Order number, Name, Email address.
  2. If you cancel your order in writing within 48 hours after placing your order & before your order is despatched then you will receive a full refund.
  3. If you cancel after 48 hours & we have already processed your shipment or if the shipment is refused upon delivery then a 15% restocking fee shall apply.

Returns

  1. We offer you an exchange or a refund on products returned to our warehouse within 30 days of purchase. In order to return your goods, you must obtain a Return Merchandise Authorisation number (RMA) from us within 30 days of purchase. Request for returns after this date will be considered but not guaranteed.
  2. Our warehouse must receive the goods within 10 days of your RMA being approved by us.
  3. To obtain an RMA, please email us on support@topiom.com. We will credit your purchase immediately upon receipt of the returned item with an RMA number.
  4. We’ll arrange a courier to pick up the goods when you are ready, you can download the shipping label from the RMA of Topiom website and you are responsible for printing it out.
  5. If you return your order in writing within 30 days of purchase of your item(s) then there will be a 15% restocking fee that applies, we are responsible for the return shipping fee.
  6. TOPIOM rowing machine must be returned in TOPIOM boxes with proper packaging material. If the original packaging is missing, we will have to ship a replacement box and packing materials and you will be charged for £88. Failure to meet our policy will result in an immediate rejection of the return. If you are unsure about any aspect of this policy, please contact us first at support@topiom.com.
  7. Rowing machine received with inadequate packaging and cause visible damage are subject to a damage charge. The amount of charge will be based on the extent of the damage .

Damages

If you received your product and noticed it was damaged, you must notify us immediately when signing for delivery and send photos to support@topiom.com the day of. Topiom will pay for any defective, damaged, or incorrect merchandise you may receive. In this scenario, the 15% restocking fee will not apply. Items that become damaged after use are non-refundable unless specified under our warranty.

Refunds

  1. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
  2. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
  3. We do not currently allow refunds on multiple returns, if an item has already be exchanged once it can only be returned for a gift card within the 30 days of the original purchase.

Late or Missing Refunds:

If you haven’t received a refund, please follow the steps below:
  1. Check your bank account again.
  2. Contact your credit card company, it may take some time before your refund is officially posted.
  3. Contact your bank. There is often some processing time before a refund is posted.
  4. If you’ve done all of these and you still have not received your refund yet, please contact us at support@topiom.com