Warranty Period
This limited warranty applies to the Product, and only for the Product, purchased from Topiom, including both products of orders placed directly and products of free trial orders. This limited warranty covers any defects in material or craftsmanship under normal use during the warranty period. The limited warranty periods commence to run on the date of order.
During the warranty period, Topiom, will review, repair or replace the Product or component at Topiom’s discretion. The claimant must first notify Topiom without delay of the defects or damage caused under normal use and maintenance within the warranty period and receive a confirmation from Topiom.
After-Sales Support Claim
Please email to support@topiom.com and we will get back to you as soon as possible.
Component warranty covers:
Performance monitor: the performance monitor fails to work or read or is damaged;
Bungee rope: the bungee rope is broken or damaged during use;
Footpad accessories: the footpads or the footpad adjustment button are/is worn/damaged or unable to be properly adjusted; or the buckle straps are worn;
Seat accessories: the seat cushion is damaged; the guide wheels are worn; or the load wheels are worn;
Wheels on the outside of the rails: the wheels are worn;
Electric pump accessories: the electric pump fails to work.
Wooden frame warranty covers:
Wooden frame: cracks occur on the wooden frame. In this case, a replacement of the cracked wooden parts will be provided.
Exceptions
No warranty shall be granted for incidents arising from unforeseeable circumstances or events of force majeure, or for replacements or repairs resulting from normal wear and tear to the material, deteriorations or accidents resulting from malicious or negligent acts, faulty installation, demolition, transportation, storage, cleaning or maintenance, or operation that is abnormal or does not comply with Topiom’s instructions.
Any components that are provided free of charge are not covered by warranty.
Obligations of the Claimer
If you intend to make a warranty claim, the Claimer must:
− inform Topiom, without delay and in writing, of the defects that it ascribes to the Product and provide any documents that prove the reality thereof;
− register your claim request and enable Topiom to review and confirm these defects.
Warranty Registration
Register your warranty so that Topiom can serve you better during the warranty period. Warranty services are not extendable. Nor do they initiate a new warranty period. Further demands, especially claims for damage which occurred when you’re not using the product, are excluded.
This warranty applies only to the initially registered owner of the TOPIOM rowing machine and is not transferable to any other party.
The warranty is void if the Product is not used properly or if used in commercial places, such as gyms, rehabilitation centers and hotels. Even if most of our units are suitable for a commercial use, this requires a separate agreement.
