Shipping Policy
Australia Shipping
At Topiom, we want to make your shopping experience as simple and reliable as possible.
For products stocked in our Australia warehouse, orders are shipped locally within Australia, helping us provide faster delivery and a smoother shopping experience.
Please check the product page or checkout for the latest shipping information for your order.
Shipping From Australia
Selected products are stocked in our Australia warehouse and shipped locally to customers across Australia.
Local fulfilment means your order does not need to travel internationally before reaching you.
Australia warehouse. Local shipping. Reliable delivery.
Please note that warehouse availability may vary by product. The shipping location and estimated delivery time shown on the product page or at checkout will apply to your order.
Delivery Times
Estimated delivery times may vary depending on the product, destination and availability.
For products shipped from our Australia warehouse, typical delivery times are:
Standard Delivery: 3–7 business days
Delivery to some regional or remote areas may take longer.
The estimated delivery time shown on the product page or at checkout is the most accurate estimate for your order.
Please allow additional time during weekends, public holidays, peak shopping periods or circumstances outside the control of our delivery partners.
Shipping Costs
Shipping costs vary depending on the product and delivery destination.
Where applicable, free shipping will be clearly shown on the product page or during checkout.
If a shipping fee applies, the applicable cost will be displayed before you complete your purchase.
Order Processing
Orders are normally processed within 1–2 business days after payment has been successfully received.
Once your order has been dispatched, you will receive a shipping confirmation email with tracking information where available.
Please note that processing times may be longer during major sales events, public holidays or periods of unusually high demand.
Tracking Your Order
Once your order has been shipped, we will send you a confirmation email containing your tracking information where available.
You can use the tracking number provided by the delivery carrier to follow the progress of your shipment.
If you have not received your tracking information or your tracking status has not updated for an extended period, please contact us at:
Delivery Areas
We currently ship to addresses across Australia where our delivery partners provide service.
Delivery availability may vary for some remote or difficult-to-access locations.
If delivery to your address is unavailable, we will contact you to discuss the available options.
Large or Bulky Items
Some of our products may be larger or heavier than standard parcels.
For large or bulky items, delivery arrangements may vary depending on the product and destination.
Please make sure that the delivery address can safely accommodate the product and that there is suitable access for the delivery vehicle.
If you are unsure whether a product can be delivered to your location, please contact us before placing your order.
Delivery Issues
Damaged in Transit
Please check your order when it arrives.
If your product has been damaged during delivery, please contact us as soon as possible at:
Please include:
-
Your order number
-
A description of the damage
-
Photos of the product
-
Photos of the packaging where possible
Our customer service team will review the issue and help arrange an appropriate solution.
Delayed or Missing Delivery
If your order has not arrived within the expected delivery timeframe, please contact us at:
We will work with you and the delivery carrier to help locate your order and resolve the issue.
Delivery Address
Please make sure your delivery address is complete and accurate before placing your order.
If you need to change your delivery address, contact us as soon as possible.
Once an order has been dispatched, we may not be able to change the delivery address.
Important Information
Delivery times are estimates and are not guaranteed.
Delivery may be affected by factors outside our control, including extreme weather, public holidays, carrier delays, high-demand periods and other unforeseen circumstances.
For the most accurate shipping information, please refer to the product page and checkout at the time of purchase.
Need Help?
If you have any questions about shipping, delivery times or your order, our customer support team is happy to help.
Topiom Customer Support
Email: [email protected]