Cancellation & Returns
Easy Returns. Clear Process.
At Topiom, we want you to feel confident when shopping with us.
If you need to cancel an order or return a product, we’re here to help. Please review the information below to understand how cancellations, returns, refunds and faulty products are handled.
1. Order Cancellation
If you need to cancel your order, please contact us as soon as possible at:
If your order has not yet been processed or shipped, we will do our best to cancel it and issue a full refund.
Once an order has been shipped, cancellation may no longer be possible. In this case, the order may need to be handled as a return.
Please contact us as soon as possible if you need to cancel your order.
2. Change of Mind Returns
If you have changed your mind about your purchase, please contact us within [3 days] of receiving your order.
To be eligible for a change-of-mind return:
- The product must be unused and in its original condition.
- The product should be returned with its original packaging and accessories where possible.
- Proof of purchase may be required.
- Return shipping costs may apply for change-of-mind returns.
Please contact our customer service team before sending anything back. We will provide you with the return instructions and return address.
3. Damaged, Faulty or Incorrect Products
If your product arrives damaged, faulty or different from what you ordered, please contact us as soon as possible.
Please provide:
- Your order number
- A description of the issue
- Photos or videos showing the problem
- Photos of the packaging, if the product arrived damaged
Our team will review the issue and work with you on an appropriate solution, which may include a replacement, repair or refund.
If the issue is caused by a product fault, damage during delivery or an incorrect item sent by us, we will assist with the return or replacement process.
4. Return Process
Please do not send a product back before contacting us.
Our return process is:
1. Contact us
Email [email protected] with your order number and reason for the return.
2. Get return instructions
Our team will review your request and provide the appropriate return instructions.
3. Return the product
Pack the product securely and follow the return instructions provided by our team.
4. Inspection
Once we receive the returned product, we will inspect it and confirm the outcome.
5. Refund or replacement
If your return is approved, your refund or replacement will be processed accordingly.
5. Refunds
Once your return has been received and approved, we will process your refund to the original payment method.
Please allow [3–7 business days] for the refund to appear in your account, depending on your bank or payment provider.
If you have not received your refund after the expected processing time, please contact us at:
6. Return Conditions
Returns may not be accepted where:
- The product has been significantly used or damaged after delivery.
- The product is missing essential parts or accessories.
- The product has been damaged due to improper use or installation.
- The return was sent without contacting our customer service team first.
However, these conditions do not affect your rights under applicable Australian Consumer Law.
7. Australian Consumer Law
Nothing in this Returns & Cancellation Policy is intended to exclude, restrict or modify any rights or remedies you may have under the Australian Consumer Law.
If a product has a major failure, or otherwise does not meet the guarantees required under Australian Consumer Law, you may be entitled to a repair, replacement or refund depending on the circumstances.
Need Help?
If you’re unsure whether your order is eligible for cancellation, return or refund, please contact us before sending the product back.
Topiom Customer Support
Email: [email protected]
We’re happy to help.3